Frequently Asked Questions

Quick answers to common questions about SceneSync.

General Questions

What is SceneSync?

SceneSync is a mobile app designed to help BDSM and kink practitioners plan scenes thoughtfully, reflect on experiences, and receive personalized guidance. We focus on consent, safety, and continuous learning.

Who is SceneSync for?

SceneSync is for anyone involved in BDSM, kink, or power exchange relationships who wants to:
– Plan scenes with structured guidance
– Document and learn from their experiences
– Get thoughtful feedback on their planning
– Prioritize consent and safety

You must be 18 years or older to use SceneSync.

Is SceneSync only for experienced practitioners?

No! SceneSync is designed for all experience levels:
– New to kink: Structured guidance helps you learn safety fundamentals
– Intermediate: Refine your planning and reflection skills
– Experienced: Document your journey and explore new dynamics

What platforms does SceneSync support?

Currently available:
– Android 6.0 and higher

Coming soon:

– iOS/iPhone (PWA): Install via Safari → Share → Add to Home Screen. Home Screen web apps support Web Push on iOS 16.4+ after user permission. Background Sync is not supported on iOS.
– Web version: Access from modern desktop browsers.

Beta Testing

What is beta testing?

Beta testing means you get early access to SceneSync before public launch. You’ll help us improve the app by:
– Using real features for your actual scene planning
– Providing feedback through surveys
– Reporting bugs or issues you encounter

How do I join the beta?

Beta access is limited to 50 active testers. To join:
1. Visit https://scenesync.app
2. Confirm you’re 18+ years old
3. Download the beta APK
4. Install on your Android device
5. Create your account
6. Complete the onboarding survey

Beta testing is first-come, first-served until 50 spots are filled.

Are you someone with a tech background? We are accepting those interested in a more technical assessment of SceneSync as beta testers. Before downloading, e-mail contact@scenesync.app to receive a sign-up code to access a separate beta test experience.

If beta testing is full, e-mail contact@scenesync.app to get placed on our waitlist.

What do I get as a beta tester?

Immediate benefits:
– Free access to SceneSync for 8 weeks
– 30 feedback tokens to start (worth $90+ at launch pricing)
– Influence product development through your feedback
– Early adopter status

Tier-based rewards:
Based on your engagement level, you can earn:
– Gold Tier: 50% lifetime discount on subscriptions
– Silver Tier: 100 free tokens
– Bronze Tier: 50 free tokens

What’s expected of beta testers?

We ask that you:
– Stay active: Use the app at least once every 14 days
– Complete surveys: Onboarding, micro-surveys (after feedback), and exit (week 8)
– Report bugs: Email support@scenesync.app with any issues
– Use in good faith: Plan real scenes, provide honest reflections, be detailed in your engagement

If you’re inactive for 14 days:
– Day 12: You’ll receive a warning email
– Day 14: Your spot is released to the waitlist

How long does beta testing last?

8 weeks from when you complete the onboarding content.

Your personal beta period starts when you finish onboarding, so testers may have different end dates.

What happens after beta ends?

When your 8-week beta period concludes:
1. Your tier is calculated based on surveys completed – both onboarding and exit surveys are required to receive rewards!
2. Rewards are distributed (discount codes or token grants)
3. Your beta tokens expire (30 initial tokens)
4. You keep all your scene plans and reflections
5. You transition to production with 6 signup tokens + tier rewards

Installation & Setup

How do I install the SceneSync beta?

Step-by-step installation:

1. Download the APK from https://scenesync.app
2. Open the downloaded file (usually in your Downloads folder)
3. Allow installation from unknown sources when prompted:
– Go to Settings → Security → Install unknown apps
– Select your browser (Chrome, Firefox, etc.)
– Enable “Allow from this source”
4. Tap “Install” on the APK
5. Open SceneSync and create your account

Security note: Android Play Protect scans apps on your device, including sideloaded APKs.

Why can’t I install the app?

Common issues and fixes:

“Installation blocked”
– Solution: Enable “Unknown sources” in Settings → Security → Install unknown apps → [Your browser] → Allow

“App not installed”
– Solution: Delete any old SceneSync versions, restart your phone, try again

“Parse error”
– Solution: Your Android version may be too old. SceneSync requires Android 6.0+

“Insufficient storage”
– Solution: Free up at least 100MB of space on your device

Still having issues? Email support@scenesync.app with:
– Your device model
– Android version
– Screenshot of error message

How do I create an account?

Two options:

Option 1: Email and Password
1. Open SceneSync
2. Tap “Sign Up”
3. Enter your email and create a password
4. Verify your email (check inbox/spam)
5. Complete onboarding

Option 2: Google Sign-In
1. Open SceneSync
2. Tap “Sign up with Google”
3. Select your Google account
4. Authorize SceneSync
5. Complete onboarding

I forgot my password. How do I reset it?

1. On the login screen, tap “Forgot Password?”
2. Enter your email address
3. Check your email for a reset link
4. Click the link and create a new password
5. Log in with your new password

Didn’t receive the email?
– Check your spam/junk folder
– Verify you entered the correct email
– Wait 5 minutes and request again
– Contact support@scenesync.app if issues persist

Using SceneSync

What’s the difference between Scene Plans and Reflections?

Scene Plans are for before a scene:
– Plan activities, boundaries, and safety measures
– Define consent style and negotiation points
– Specify safewords and check-in preferences
– Organize aftercare plans
– Request guidance on your planning from Feedback Assistant (paid feature)

Reflections are for after a scene:
– Document what happened
– Record what worked well
– Note challenges or triggers
– Identify learnings for next time
– Request guidance on your reflection from Feedback Assistant (paid feature)

Both are private and encrypted. Only you can see your content.

How does the token system work?

Tokens gate access to personalized feedback. Each feedback request consumes one token.

Token types:
1. Signup tokens (6): Given free when you create an account, never expire, not refillable
2. Subscription tokens: Monthly allocation based on your subscription tier (after beta)
3. Rollover tokens: Unused subscription tokens (expire 7 days after canceling subscription)
4. Pay-as-you-go tokens: Purchased token packs, never expire

Usage priority:

Subscription → Rollover → Pay-as-you-go → Signup

During beta:
– You start with 30 tokens (6 signup + 24 beta grant)
– Beta grant tokens expire when your beta period ends
– You’ll have 6 signup tokens remaining after beta

How do I get more tokens?

During beta:
– You start with 30 tokens (enough to fully test the app)
– Earn tier rewards (50-100 tokens) based on engagement

After beta:
– Subscribe: Monthly/annual subscriptions include token allocations
– Purchase token packs: One-time purchases (small, medium, large packs)
– Tier rewards: If beta testers earned rewards, these never expire

Can I get a refund on tokens?

Refund policy:
– Token packs: No refunds after purchase (tokens never expire)
– Subscriptions: Cancellable anytime, no pro-rated refunds
– Billing disputes: Contact support@scenesync.app within 30 days

How does feedback generation work?

When you request feedback:
1. Your scene plan or reflection is analyzed
2. Personalized guidance is generated based on your content
3. Feedback appears in the app (usually within 10-30 seconds)
4. One token is consumed (only if feedback is successfully generated)

Feedback includes:
– Safety considerations you may have missed
– Consent and boundary refinements
– Communication suggestions
– Aftercare recommendations
– Learning opportunities

If feedback generation fails (network issues, etc.), your token is NOT consumed.

Is my data private and secure?

Yes. SceneSync uses Google Firebase (part of Google Cloud Platform) for authentication, storage, and database operations.

– Data is encrypted in transit (TLS) and encrypted at rest by default in Google Cloud; Firestore encrypts all data before it is written to disk. 
– Firebase Security Rules and App Check restrict unauthorized or unauthenticated access to Firestore/Storage and help ensure calls come from your app.
– SceneSync does not share or sell your data.
– Google Cloud states it does not sell customer Service Data. 
– Some Firebase services (for example, Analytics) may use aggregated, anonymized metrics to improve service reliability.

What’s private:
– All scene plans and reflections are visible only to you.
– No advertising or tracking SDKs are included.

What we can see:
– Anonymous usage analytics
– Crash reports
– Support emails you send

What we’ll never do:
– Sell data to third parties
– Use your content for advertising
– Share scene content without permission

Read our full Privacy Policy at /privacy

Can I share my scene plans with partners?

Not yet, but it’s coming!

Currently, scene plans are private to your account only. We’re building a secure sharing feature that will let you:
– Share specific scene plans with partners
– Control what they can see and edit
– Revoke access at any time

In the meantime, we’ve built in an easy copy-all function that you can use to easily share any part you choose.

Can I export my data?

Yes! You own your data and can export it anytime.

To export:
1. Open SceneSync
2. Go to Main Menu → User Profile → Privacy Settings
3. Tap “Export My Data”
4. Choose format (JSON or CSV)
5. Download to your device

What’s included:
– All scene plans
– All reflections
– Account information
– Token usage history

Account & Privacy

How do I delete my account?

To permanently delete your account and all data:

1. Open SceneSync
2. Go to Main Menu → User Profile → Privacy Settings
3. Scroll to bottom → “Delete My Account”
4. Read the warning (this is irreversible!)
5. Type “DELETE” to confirm
6. Tap “Permanently Delete My Account”

What happens:

What happens:

– Your account is marked for deletion immediately.
– All scene plans and reflections are scheduled for permanent removal.
– Google Cloud deletes most user data within 30 days, though system backups may persist until their configured retention period expires.
– Token balances are forfeited (no refunds).

This cannot be undone. Export your data first if you want to keep it!

Can I use SceneSync anonymously?

Partially, yes.

What’s required:
– Email address (for account authentication and password recovery)
– Display name (can be a pseudonym)

What’s optional:
– Real name (you can use any display name you want)
– Profile photo
– Additional personal details

We recommend:
– Use a dedicated email (not your main personal/work email)
– Choose a pseudonym if you prefer anonymity
– Don’t include identifying details in scene plans if privacy is a concern

Your scene plans and reflections remain encrypted at rest in Google Cloud and accessible only with your credentials.

Billing & Subscriptions

How much does SceneSync cost?

During beta testing:
– FREE for 8 weeks
– 30 tokens included (worth $90+ at launch pricing)

After beta / at public launch:
– Subscription plans (monthly/annual)
– Token packs (pay-as-you-go)
– Lifetime discount for Gold tier beta testers (50% off)

Pricing will be finalized based on beta feedback. We’re surveying testers to determine fair pricing that reflects the value you receive.

When will I be charged?

During beta:
– No charges at all (beta is completely free)

After beta (if you subscribe):
– Charges begin when you choose a subscription plan
– Token pack purchases are one-time charges
– Beta testers with tier rewards receive bonuses before any charges

How do I cancel my subscription?

To cancel:
1. Open SceneSync
2. Go to Main Menu → User Profile → Manage Subscriptions
3. Tap “Manage Subscription”
4. Select “Cancel Subscription”
5. Confirm cancellation

What happens:
– Access continues until the end of your current billing period
– Unused subscription tokens expire 7 days after your subscription period ends
– Pay-as-you-go tokens and signup tokens remain available
– No pro-rated refunds for partial months

You can resubscribe anytime without losing your data.

Technical Support

The app crashed. What should I do?

Immediate steps:
1. Force close SceneSync
2. Restart your device
3. Open SceneSync again

If crashes continue:

1. Check for app updates (we may have fixed the issue)
2. Clear app cache (Settings → Apps → SceneSync → Clear Cache)
3. Reinstall the app (your data is saved in the cloud)

Still crashing? Email support@scenesync.app with:
– What you were doing when it crashed
– Your device model and Android version
– Screenshot of any error messages

Feedback generation failed. Why?

Common causes:

“No tokens available”
– Solution: Check your token balance (Settings → Tokens). Purchase tokens or wait for monthly allocation.

“Network error”
– Solution: Check your internet connection. Try again when you have stable Wi-Fi or cellular data.

“Content too long”
– Solution: Scene plans have a 15,000 character limit, reflections have 30,000. Shorten your content.

“Generation failed”
– Solution: Temporary server issue. Wait 5 minutes and try again. Your token was NOT consumed.

Persistent issues? Email support@scenesync.app with:
– Which document (scene plan or reflection)
– Error message received
– Your account email

My draft disappeared. Where did it go?

Drafts are saved locally on your device. If your draft disappeared:

Check these:
1. Make sure you didn’t accidentally publish the draft
2. Look in your scene plans or reflections (it may have auto-saved)
3. Check if you switched devices (drafts don’t sync across devices)

If draft is truly lost:
– Reinstalling the app clears local drafts
– Clearing app data clears local drafts
– Switching devices doesn’t transfer drafts

Best practice:
– Save your work frequently while editing
– Don’t rely solely on drafts for long-term storage

How do I report a bug?

We appreciate bug reports! To report:

Email: support@scenesync.app
Subject: Bug Report – [Brief Description]

Include:
– What happened: Detailed description of the bug
– Expected behavior: What should have happened
– Steps to reproduce: How to trigger the bug again
– Device info: Model and Android version
– Screenshots: If applicable

We aim to respond within 24 hours during beta testing.

Safety & Consent

Does SceneSync replace communication with my partner(s)?

Absolutely not. SceneSync is a planning and reflection tool, not a substitute for:
– In-person negotiation with partners
– Ongoing consent conversations
– Real-time check-ins during scenes
– Professional therapy or counseling

Think of SceneSync as:
– A journal for organizing your thoughts
– A guide for thorough planning
– A source of ideas you might not have considered

Always discuss your plans with your partner(s) and negotiate consent directly.

Is the feedback provided by SceneSync professional advice?

Absolutely NOT. Feedback is for educational and informational purposes only.

What feedback IS:
– Thoughtful suggestions based on common safety practices
– Reminders about consent and boundary setting
– Ideas for improving your planning
– Reflection prompts for learning

What feedback is NOT:
– Medical advice
– Legal advice
– Professional therapy or counseling
– A substitute for your own judgment

Always consult qualified professionals for:
– Mental health concerns
– Physical health questions
– Legal matters
– Trauma processing

What if I encounter a safety issue?

If you’re experiencing abuse or an emergency:

Immediate danger:
– Call emergency services (911 in US)
– Contact local domestic violence hotline

BDSM/kink-specific resources:
– National Coalition for Sexual Freedom (NCSF): https://ncsfreedom.org
– Consent hotline: (varies by region, check NCSF)

SceneSync support:
– We take safety seriously, but we are NOT an emergency service
– For non-emergency safety concerns: support@scenesync.app
– Response within 24 hours

Contact & Support

How do I contact SceneSync?

For different types of inquiries:

For help with specific issues: support@scenesync.app

For general inquiries: contact@scenesync.app

Website: https://scenesync.app

Response times:
– General support: Within 3 business days
– Beta testing issues: Within 24 hours
– Privacy requests: Within 30 days
– Safety concerns: Within 24 hours

Where can I provide feedback?

We actively seek your input!

During beta testing:
– Complete surveys when prompted (onboarding, micro-surveys, midpoint, exit)
– Email support@scenesync.app with suggestions anytime
– Report bugs or usability issues

Your feedback directly influences:
– Feature prioritization
– UI/UX improvements
– Pricing decisions
– Post-launch roadmap

Is there a community or forum?

Not yet, but it’s planned!

After beta testing, we’re exploring:
– Private Discord server for SceneSync users
– Reddit community (r/SceneSync)
– In-app discussion boards

For now:
– Connect with us via email
– Follow development updates (we’ll announce channels soon)

Can I suggest a feature?

Yes! We love feature requests.

Email: contact@scenesync.app
Subject: Feature Request – [Your Idea]

Include:
– What problem this solves
– How you’d use it
– Why it’s important to you

Popular requests may be prioritized based on:
– Number of users requesting it
– Technical feasibility
– Alignment with SceneSync’s mission

About SceneSync

Who created SceneSync?

SceneSync was created by a solo developer with experience in the kink community who saw a need for better planning and reflection tools.

Despite all of the “we” and “us” language, it’s just “me.”

Our mission:
Help BDSM and kink practitioners plan safer, more fulfilling scenes through thoughtful guidance, structured reflection, and consent-focused practices.

Is SceneSync affiliated with any kink organizations?

No, SceneSync is an independent project. However, we:
– Follow best practices from organizations like NCSF
– Prioritize consent and safety in all features

How is SceneSync funded?

Current funding:
– Self-funded by the creator during beta testing

Future revenue:
– Subscription fees (after public launch)
– Token pack purchases (pay-as-you-go)

We will never:
– Sell user data
– Include advertising
– Require payment for core safety features

Still Have Questions?

Can’t find what you’re looking for?

Email us: support@scenesync.app
Visit: https://scenesync.app

We’re here to help!

Last updated: October 6, 2025